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Our lobby is again closed to walk-in traffic. Due to Covid restrictions, please call 541-673-6616 for personal assistance. We apologize for the inconvenience.If you need to report an outage at any time of the day or night, call the outage hotline at 1-888-420-8826.Read more
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Payment Options

PAYMENT OPTIONS

At Douglas Electric Cooperative we offer many different methods to pay your bill.

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In Person - Come in and see us at the Main Office in Roseburg where we accept cash, check, money order, Visa or Master Card. We are located at 1981 NE Stephens Street  Roseburg, OR 97470

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Mail - You can always mail your payment to P.O. Box 1327, Roseburg, OR 97470 or to the main office address shown above.

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SmartHub - This application can be accessed using your computer or as an app that can be installed on your smartphone or tablet. SmartHub provides in-depth information about your account and access to billing history, usage statistics, outage information and various other features. This requires you to setup a username and password to access your information. Click the logo to the left to access SmartHub Click here for more detailed info.

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PayNow - Quickly pay your bill online using your account number and last name without having to establish a username and password. There is no account information provided in this system, just a quick and easy way to pay your bill. Click the logo to the left to access Pay Now!

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Secure Phone Pay - You can pay your bill by phone using our automated phone system. Dial our main number at 541-673-6616 and select option 2 to begin the process. You can pay your bill using an echeck, credit or debit card. Click the logo to the left for more information.

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Budget Billing - If you would like your bill to be the same amount month to month then you may be interested in budget billing. With budget billing DEC divides your priors years usage by 12 to allow your bill to be the same in both the hottest and coldest months. There are requirements that must be met to qualify so please follow the link to the left for more information.

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Auto Pay - DEC can automatically deduct the full amount of your monthly bill using Visa, MasterCard or via bank draft. For more information, please call us at 541-673-6616

 

 

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Office Hours 

Monday - Thursday - 7am - 5:30pm

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©2021 Douglas Electric Cooperative. All Rights Reserved.

  • About Us
    • The Cooperative Difference
    • Our History
    • Employment Opportunities
    • Your Board of Directors
      • Board Meeting Dates
    • Contact Us
    • Member Handbook
    • Management Team
  • Member Services
    • Rate Information
    • Bylaws
    • Incentive/Rebate Programs
    • Payment Options
    • Donations and Sponsorships
    • Net Metering
    • SmartHub Information Portal
    • New Construction Information
    • Secure Phone Payment System
    • Capital Credits
    • About Touchstone Energy Cooperatives
    • Together We Save
  • Outage Center
    • Outage Status
    • Outage Map
    • How Power Is Restored
    • Power Outage Tips
    • Scheduled Outage
  • Safety
    • Call Before You Dig
    • Call Before you Fall
    • Generator Safety
    • Home Safety
    • Storm/Outage Safety
    • Tree Trimming Safety
    • Safety Quiz
  • News
  • Industry and Community Links
  • Douglas Fast Net
  • Choose EV